Queen Casino Privacy Policy

Information We Collect

When you set up an account, we collect personal information such as your name, email address, phone number, date of birth, and home address. We also record payment details, your transaction history, and gameplay activity to handle your requests and keep records up to date.

We automatically gather technical information such as IP address, browser type, device details, and how you use our website. This allows us to enhance our services and identify any potential security concerns.

How We Use Your Information

We use your personal data to confirm your identity, handle transactions, and deliver customer support. This information also assists us in meeting legal obligations and safeguarding against fraud or money laundering.

We may provide you with updates about your account, special offers, and important service announcements. You can opt out of marketing communications at any time by adjusting your account settings or email preferences.

Your gameplay data allows us to enhance our platform and tailor your experience. We review how the site is used to suggest games and features that match your interests.

Data Security

We safeguard your information with industry-standard encryption protocols, including TLS 1.2 or above. All sensitive data is encrypted both when transmitted and while stored.

Our systems are routinely checked and updated for security. Access to personal information is limited to authorised staff members, each of whom is required to maintain confidentiality.

We keep a close eye on our platform at all times to spot any suspicious activity or unauthorised access attempts. Should a security breach occur, we will inform affected users without delay.

Data Sharing

We do not sell or rent your personal information to third parties. We share data only when required to deliver our services or to meet legal obligations.

We partner with reputable payment providers to process transactions securely. These companies are granted access solely to the information needed to carry out their services.

Government authorities may request user data as part of legal investigations. We respond to valid legal requests, while taking every measure to safeguard your rights wherever possible.

Your Rights

You can access, update, or remove your personal information at any time. Please contact our support team if you wish to make use of these options.

You may request a copy of all the information we hold about you. We will supply this data in an accessible format within 30 days.

You have the right to object to specific ways we process your data or to ask us to limit how your information is used. We will respect these requests unless there are valid reasons for us to continue processing your data.

If you decide to close your account, we will remove your personal information once any outstanding transactions have been finalised and any necessary retention periods have been observed.

Cookies and Tracking

We use cookies to remember your preferences, keep your session active, and analyse how the website is performing. Essential cookies are required for the site to work correctly.

Analytics cookies allow us to gain insight into how visitors interact with our platform. This helps us enhance site navigation and improve available features.

You can adjust your cookie preferences via your browser settings. Please be aware that disabling certain cookies may impact how the site functions.

Third-Party Services

We use third-party analytics and marketing tools to enhance our services. These providers follow their own privacy policies.

Our website may include links to external sites. We do not take responsibility for the privacy practices of these third-party websites.

Data Retention

We hold your personal information for as long as your account is active. Once your account is closed, we retain some records to meet legal and regulatory obligations.

Transaction records are retained for seven years in line with anti-money laundering guidelines. Your gaming history is preserved as required by licensing rules.

International Transfers

Your data may be transferred to servers outside your country of residence. We have suitable measures in place to safeguard your information during these transfers.

We adhere to relevant data protection laws, no matter where your information is handled.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly gather personal information from anyone under the age of 18.

If we find that a person under the age of 18 has supplied personal details, we will remove this information straight away and close the account.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or requirements. If there are any significant updates, we will let you know by email or through a notice on our website.

The date of the most recent update is shown at the top of this policy. We recommend checking it regularly to stay up to date on how we safeguard your information.